The communication world is one of the most innovative when it comes to technology. Innovative ideas in communication that make our lives much easier are developed every day. The need for communication channels that are efficient and affordable has necessitated the need for innovation in the field of communication. Business organizations suffer huge losses if their communication channels are not efficient enough.
IP Telephony is one of the most notable advances that have been made in communication. IP telephony entails the use of technologies that use the internet packet protocol to convey data and other forms of communication. In the past such communication was done over public switched telephone networks (PSTN). In IP telephony there are no tolls like those in public switched telephone network as the information is shared as packed of data on shared lines. There is also less government regulation on IP telephony compared to the traditional phone service. The way that businesses communicate with each other and their customers has been greatly revolutionized in terms of flexibility and affordability by the use of IP telephony. By switching to IP telephony businesses derive various benefits which include security of their communications, reduced costs of communication and increased productivity.
IP telephony ensures that a business has access to several IP based applications, especially if you are on the hosted VoIP solution. This does not require the business to make a capital investment. It costs a lot less to manage and maintain VoIP hosted services compared to managing and maintaining a traditional telephone service. Additionally, only a single network is required to transmit bot data and voice in IP telephony. This greatly reduces the cost of communication infrastructure.
Security is another benefit that businesses get from using IP telephony. Even other the public IP network, data can be securely routed or remotely accessed through a virtual private network. This way, the information is as secure as that sent over a private network. IP telephony also gives the user access to advanced features. With IP telephony companies can cost – effectively access features like conferencing, incoming call management, and caller ID. Most of these features are provided by the traditional corporate PBX which was more expensive than the IP telephony. For small and medium businesses, these features enable them to run more efficiently.
The productivity of a business is also bound to increase if the organization switches to IP telephony. IP telephony supports several applications and devices which make it possible for the users to work more effectively and efficiently. People in different locations can effectively collaborate through communication.