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How to Choose a PBX System for Your Office

The increase of hosted-private branch exchange (PBX) solutions has brought about excessive information on these virtual telephony systems. Nevertheless, small business owners have to look into the good and bad sides of both hosted PBX and on-premise PBX systems when reviewing a new system for their offices.

Real Costs

On-premise systems usually entail a huge upfront investment, whereas hosted systems are paid for with lower monthly payments. Buyers must check the overall cost of ownership of such systems though, on top of the initial capital to buy a new phone network.

Specific versus Bundled Functionality

Nowadays, the technical abilities of hosted and on-premise PBX systems are mostly the same. But one difference is the manner in which such features are grouped. Hosted PBX companies usually tie features together and charge a flat price per user. On-premise PBX, on the other hand, mainly comes with more flexibility on the features and functionality they intend to pay for (specifically, giving a greater level of customization for particular users).

In the event that customization is considered vital, buyers have to clear this up from the beginning before working with PBX providers. Buyers might have to do some research to find a hosted provider that gives the best bundle for their needs. As an alternative, buyers need to have a detailed list of features for hosted providers to guarantee they are provided an accurate price estimate.

Convenience of Customization

Customization is generally possible with on-premise systems, as an internal IT specialist typically manages the system’s deployment and management. In terms of hosted systems, customization is normally the responsibility of the provider. Though vendors can offer some customization, they generally cannot make highly unique customizations for each customer.

If your system calls for high-degree customization, on-premise PBX might be a more appropriate choice. If picking a hosted option, talk to a vendor regarding the particular customizations you need and what they hae to offer you.-

User Experience

For high voice quality, on-premise PBX systems will put data traffic above all elseTo ensure top voice quality, on-premise PBX systems will give high priority to data traffic. Using hosted PBX solutions, voice and data packets will usually contend for preference, which lowers voice quality. Hosted vendors can provide a Session Border Controller (SBC) tool to help boost data quality, but this is going to dramatically increase the system’s cost and intricacies.

Tech Support Costs

If your company presently takes care of your own data, you likely already have your own IT staff, and getting a hosted PBX system will likely not wipe out your current team. Rather, this only passes the support tasks to a third-party and boosts to your ongoing support costs (instead of driving them down). If you still don’t have an IT staff, then hosted PBX can probably save your business from having to employ a technical staff.

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